Privacy Policy

Sydney Fireplace Studio Pty Ltd

Effective: 27/11/2025

1. Information We Collect

We may collect personal information, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Payment and billing details

  • Product preferences and purchase history

  • IP address and device information (when you visit our website)

2. How We Collect Your Information

We collect personal information through:

  • Website contact forms and online inquiries

  • Phone calls, emails, or in-person communication

  • Online orders and transactions

  • Newsletter sign-ups and promotional campaigns

  • Website analytics, cookies, and tracking technologies

3. Why We Collect Your Information

We use your information to:

  • Respond to your enquiries or service requests

  • Process orders and payments

  • Provide customer service and support

  • Improve our website, products, and services

  • Send newsletters or promotional materials (if you have opted in)

  • Comply with legal and regulatory obligations

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to improve your browsing experience.
You may disable cookies in your browser settings; however, doing so may affect the functionality of our website.

5. Disclosure of Your Information

We may share your personal information with:

  • Third-party service providers such as delivery partners and payment processors

  • IT and web-hosting providers

  • Marketing and communication platforms (for services you have opted into)

  • Legal or regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

6. How We Store and Protect Your Information

We take reasonable steps to safeguard your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information is stored securely, with access restricted to authorised personnel only.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe, in accordance with the Privacy Act.

8. Marketing and Opt-Out

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

11. Contact Us

For questions, concerns, or privacy-related requests, please contact:

Sydney Fireplace Studio
Email: sydneyfireplacestudio@outlook.com
Phone: 0460 509 393
Address: Unit 17 / 108 Dunning Avenue, Rosebery, NSW 2018, Australia
Website: www.sydneyfireplacestudio.com.au